Call 07752 311819
I undertake to ensure that any personal data or information relating to your enquiry or any subsequent appointments is managed in accordance with data protection regulation.
1. Having a lawful basis to collect and hold information
You have right of access to ask, either verbally or in writing, about the information which I hold about you. You also have the right to correct this information. There is normally no charge for this and the timescale for responding is one month. You have the right to request that your personal data is erased.
2. Collecting only information that is needed
Only information relevant to the particular circumstances and the issues for mediation is collected from you, the other party in the dispute and any other third party referrer(s). This includes information such as contact details.
3. Sharing your information only with those who need/have a right to it
Your personal data or information is not shared with any third party for the purposes of direct or other marketing and your data or information is never shared without your expressed permission excepting as is set out below.
For professional and quality assurance standards my professional practice consultant may have sight of your file on a strictly controlled and confidential basis.
4. Keeping and sharing information securely
Your information is kept securely and email attachments which detail the outcome of a mediation appointment /process - and/or summaries of financial figures are password protected before they are sent to you.
Where exceptions to confidentiality apply, as outlined above under “Sharing your information only with those who need/have a right to it”, any information which may be shared would be shared securely.
5. Keeping information for as long as necessary and disposing of it securely
Your information is securely disposed of within two years of your last contact with my service, with the exception of invoices which are kept for the time required by HMRC for tax purposes.
6. Dealing with errors and breaches
If I become aware of an error or breach in respect of the processing of your data, I will make you aware of it and request that you do the same.
You have the right to make a complaint to the Information Commissioner Office, if you do not consider your data has been processed in accordance with this policy and data protection regulation, see www.ico.org.uk .
7. Withdrawal of Consent
You may withdraw your consent at any time by notifying the data controller (Tanja Dodd) of this in writing.
Data Controller: Tanja Dodd
Complaints Procedure
If there are aspects of the mediation practice you are not happy with, please contact Tanja Dodd so that we can aim to resolve it and if required, with the assistance of Professional Practice Consultant, Margaret Pendlebury. If it is not possible to settle things at that point a complaint can be made to the Family Mediation Standards Boards, in accordance with its complaints’ procedures, https://www.familymediationcouncil.org.uk/complaints-about-mediators/.
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